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Title VI

RISE Community Services operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964.

If you believe you have been discriminated against on the basis of race, color, or national origin by RISE Community Services, you may file a Title VI Complaint by completing, signing and submitting the agency’s Title VII Complaint Form.

How to file a Title VI complaint with RISE Community Services:

1. Complaint forms can be obtained by calling the office at (660) 747-7990 and requesting a form be mailed. Forms can also be picked up at the office located at 607 N Ridgeview Dr, Warrensburg, Missouri 64093.

2. Complaints can be filed directly with the Federal Transit Administration, Office of Civil Rights, Civil Rights Division 1617 Missouri Blvd., P.O. Box 270., Jefferson City, Missouri 65102. Phone (573) 526 -2978

3. Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible.

4. The form must be signed and dated, and include your contact information. If the information is needed in another language, contact (573) 526-6131.

Complaint Acceptance:

RISE Community Services will process complaints that are complete. Once a completed Title VI Complaint Form is received, RISE Community Services will review it to determine if RISE Community Services has jurisdiction. The complainant will receive an acknowledgement letter informing them whether or not the complaint will be investigated by RISE Community Services.

Investigations:

RISE Community Services will generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, RISE Community Services may contact the complainant. Unless a longer period is specified by RISE Community Services, the complainant will have then (10) days from the date of the letter to send requested information to the RISE Community Services investigator assigned to the case.

If the requested information is not received within that timeframe the case will be closed. Also, a case can be administratively closed if the complainant no longer wishes to pursue the case.

Letters of Closure or Finding: After the Title VI investigator reviews the complainant, the Title VI investigator reviews the complaint, the Title VI investigator will issue one of two letters to complainant: a closure letter or letter of finding (LOF).

-A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.

-A Letter of Finding (LOF) summarizes the allegations and provides an explanation of the corrective action taken.

If the complainant disagrees with RISE Community Services' determination, complainant may request reconsideration by submitting the request in writing to the Title VI investigator within seven (7) days after the date of the letter of closure or letter of finding, stating with specificity the basis for the reconsideration. RISE Community Services will notify the complainant of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, RISE Community Services will issue a determination letter to the complainant upon completion of the reconsideration review.

A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

If information is needed in another language, contact RISE Community Services at 607 N Ridgeview Dr, Warrensburg, MO 64093, or at 660-747-7990.

Title VI Compliance Contact Information:

Blake Lawrence, RISE Community Services Transportation and Maintenance Manager
607 N. Ridgeview Dr.
Warrensburg, MO 64093
(660) 747-7990
blawrence@jcmbs.com

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